While we make every attempt to respond to your emails as quickly as
possible (often, in just a few minutes), there are times when, for
whatever reason, we can't get back to your right away. Please allow
between 24-48 hours for us to respond.
Sales and Registrations
Features / Bug Reports
When Contacting Technical Support:
Prior to contacting technical support, please login to the
product update area
and check that you are using the latest versions of the product. The may
be a newer version of the product that already addresses the problem you
If you still need to contact technical support, please be sure to
include the following information in your email. It will help us to
identify and resolve the issue in a more timely manner.
Windows Version (including Service Pack)
VB Version (and Service Pack)
CPU Brand and Model
Which of our products are you using (name, version, and build
Is there other code/controls that may interfere with our
products (subclassing, third-party controls, etc)?
A detailed description of the problem, including steps to
Any other information that you think might help us to resolve